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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandon Winters

February 2, 2026

5  out of  5
rating by Brandon Winters
"Esther is so knowledgeable and professional. She made switching over my insurance policy so easy and dare I say, enjoyable. I would recommend State Farm to anyone as the coverage was more than I had previously with quite a large amount in savings."
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kelly gibbs

January 29, 2026

5  out of  5
rating by kelly gibbs
"Kevin McMillan and his entire insurance team have been exceptional to work with. They are highly knowledgeable, professional, and consistently responsive. The team takes the time to ensure customers receive the best rates anc the most appropriate coverage for their needs. Having worked with several insurance agencies over the years, I can confidently say that Kevin McMillan and the State Farm team stand out for their professionalism, efficiency, and customer service. I highly recommend this agency for auto, home, and other insurance needs. They are well-equipped to handle a full range of coverage with care and expertise."
We responded:
"Thank you sooo much for the kinds words!!! We try to hard to provide the best customer experience possible. Thank you again for trusting us!"
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Melissa Solera

January 29, 2026

5  out of  5
rating by Melissa Solera
"I definitely recommend going to see Esther !! She was such great help !!!"
We responded:
"Thanks Melissa! Esther does an amazing job for us!"
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Lauren Jugovic

January 12, 2026

5  out of  5
rating by Lauren Jugovic
"Friendly and great to work with!"
We responded:
"Thank you Lauren! "
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Trisha Stimpson

January 7, 2026

5  out of  5
rating by Trisha Stimpson
"I have had great success with this insurance. Very informative, helpful and supportive. Any questions have been answered and explained very well."
We responded:
"Thanks so much Trisha!! We sure do appreciate your kind words!"
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miranda canipe

November 26, 2025

5  out of  5
rating by miranda canipe
"Absolutely love this place Susan is a great person and all the people are nice and polite."
We responded:
"Thank you!! Susan does a great job for us. 🙂"
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pierre maura

November 13, 2025

5  out of  5
rating by pierre maura
"Kevin and his team are the best, especially Esther! She is always so helpful,kind and patient, great customer service every time I needed help, I recommend their services to everyone! I truly appreciate how helpful they are and how fast they get things done! My experience has been great and I’m glad to have them on my side."
We responded:
"Thank you for the kind words! We appreciate your support!"
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Seante Bradford

November 13, 2025

5  out of  5
rating by Seante Bradford
"Impeccable customer service and assistance. Definitely a solid choice in moving to this insurer. Thank you"
We responded:
"Thanks Seante! And thank you for your business! We are glad to help. "
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Jaycee Phasiname

November 6, 2025

5  out of  5
rating by Jaycee Phasiname
"Kevin and his team are absolutely amazing, especially Kimberly! She was so kind and patient, taking her time to walk me through every question I had. I truly appreciate how caring and helpful she was — it made the whole experience such a pleasant one!"
We responded:
"Thank you for the kind words! We appreciate your business."
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George McDuffie

October 22, 2025

5  out of  5
rating by George McDuffie
"Should never have left State Farm. I left when nc decided to up auto insurance through the state. At that time my eater went up 150+ my normal rate. Wife and myself no accidents or speeding tickets. Went with safeco through liberty worst decision ever. Over covered my vehicles as we always do went on vacation 900+ miles away my vehicle sustained damage and tried to file a claim that I was covered under and safeco denied it. Went back to state farm this time with a different agent and they have treated us as if we are family. If nc decides to raise rates again I’ll just eat it as not worth saving money for rolling the dice on a bad insurance company"
We responded:
"Thank you for your business! We are happy you’re back with State Farm!"
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Lisa Schrum

October 10, 2025

5  out of  5
rating by Lisa Schrum
"Very helpful staff. Everyone is polite. I spoke with Susan today and made lots of changes to life policies. She was very patient and helpful with this process. Thank you so much."
We responded:
"Thank you for the kind words! Susan does a great job for us. "
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Samantha Jacobs

October 10, 2025

5  out of  5
rating by Samantha Jacobs
"Kevin and Esther went above and beyond! They were friendly and easy to work with and also lowered my insurance by $100 per month. Thank you, guys, so much!"
We responded:
"You are very welcome! Thank you for the kind words. Esther does a fantastic job for our office. We are so glad you trusted us for your insurance needs. "
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Kyrsten Ovares, Castilloux

October 4, 2025

5  out of  5
rating by Kyrsten Ovares, Castilloux
"Genuinely one of the best places I’ve ever gone to! They completely made me feel like family specifically referring to Esther Ruiz. She took me under her wing and I knew I was getting the best deal. I would recommend this place to absolutely anyone. I’m so impressed with their professionalism and just how willing they were to cooperate with me. I 100% recommend to everyone!!"
We responded:
"Thank you for the kind words!! Esther does a fantastic job for us. We are happy to serve you!"
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Michael Cuniowski

October 3, 2025

5  out of  5
rating by Michael Cuniowski
"Excellent Service!"
We responded:
"Thanks Mike!"
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eliud ruiz

October 3, 2025

5  out of  5
rating by eliud ruiz
"Kevin McMillan is one of the best insurance agencies. First and foremost, they have excellent customer service. The phone is always answered in a timely manner, and if you need to leave a voicemail, they will call you back by the end of the day. I absolutely recommend this agency to everyone!"
We responded:
"Thanks Eliud! We really appreciate your kind words."
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Karla Foster Leonard

October 3, 2025

5  out of  5
rating by Karla Foster Leonard
"Anytime I sell property in the area I always encourage them to reach out to Kevin and his team! I know they will be well taken care of!"
We responded:
"Awesome! Thanks Karla!"
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Katie Hocker

October 3, 2025

5  out of  5
rating by Katie Hocker
"Kevin and his team are fantastic to work with! Highly recommend!"
We responded:
"Thank you for the kind words, Katie!"
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Brenda Kale

October 3, 2025

1  out of  5
rating by Brenda Kale
"When Bill Ethridge ran this office, it was terrific. It has gone downhill into the ditch. I switched mine & son's vehicle & home insurance elsewhere for a much better rate. McMillan is more interested in his political aspirations than the insurance business. Once had towing dropped bc said over 11 years, I had a car towed each year and it showed a pattern. They even included when someone ran into me and totaled my car. Didn't want to pay out for mags on my car. Told me to go get them. Car had been pushed over curb, damaging all wheels. I had to get a lawyer and sue. After receiving storm damage, their appraiser said would replace HALF the roof and rest could be patched. For real. SF is the biggest ripoff agency and services way overpriced. I'm extremely happy with my new place. They actually answer the phone when you call to pay. Only thing I left was life insurance. And, yes, now that I'm old, they've tried to get me to reduce it. But those jerks are going to pay my beneficiaries every last penny after all the aggravation over the years. Service sucks, but SF can afford celebrities in commercials. Hmmm..."
We responded:
"We take all feedback seriously, though this review contains several inaccuracies. Our office is committed to providing honest, professional service and assisting every customer with their insurance needs. We invite anyone with questions about their coverage or service experience to contact us directly so we can address them properly. Feel free to return my phone call if you have additional questions. Thank you. "
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Costner Motorsports

August 25, 2025

5  out of  5
rating by Costner Motorsports
"Kevin and his entire group have always taken great care of every need I have whether it’s home or auto. Couldn’t say enough good about the professionalism of his entire team!"
We responded:
"Thanks so much for the kind words! We work very hard to please our customers and sure do appreciate your business!"
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Greg Goodson

August 11, 2025

5  out of  5
rating by Greg Goodson
"Great guy!"
We responded:
"Thanks Greg!"
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Wanda Sudderth

July 9, 2025

5  out of  5
rating by Wanda Sudderth
"Susan did her work wonderful and I'm so glad I'm back with State farm and I appreciate how fast y'all doing stuff that made me very very happy."
We responded:
"Thank you for the kind words Wanda! Susan does a great job for us! Thank you for your business. "
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Sam Moore

July 8, 2025

5  out of  5
rating by Sam Moore
"Great people! Easy to deal with!!"
We responded:
"Thanks Sam!"
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Keith York

July 8, 2025

5  out of  5
rating by Keith York
"A great place to get insurance from wonderful staff easy to deal with would recommend it to anyone"
We responded:
"Thanks Keith! We appreciate your business."
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Ismael Rivera

June 16, 2025

5  out of  5
rating by Ismael Rivera
"Thank you to Esther Ruiz for helping me with my policy, I recommend Kevin MCMillian’s office super friendly and always willing to help me whenever I call."
We responded:
"So glad we were able to help. Esther does a great job for us. Thank you for your business!!"
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MSRN W.

June 14, 2025

5  out of  5
rating by MSRN W.
"Super nice people, responsive, got my insurance the same day. WAYYYY BETTER THAN FARM BUREAU!! LOVE STATE FARM!"
We responded:
"Thanks so much for the kind words. We sure do appreciate your business!"