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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael J. Ivanko

January 29, 2025

5  out of  5
rating by Michael J. Ivanko
"Kevin + staff are very nice! Check them out!!"
We responded:
"Hey Michael, thank you for the kind words!"
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Amy

January 28, 2025

5  out of  5
rating by Amy
"Kevin and his team are always pleasant and great to work with."
We responded:
"Thanks so much, Amy!"
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Justin Goodson

January 28, 2025

5  out of  5
rating by Justin Goodson
"I have had State Farm Insurance for many years and my claims have always been handled above my expectations. Kevin and his Team are very professional and trustworthy."
We responded:
"Thanks Justin! And good luck with your fishing business. We wish you great success! Fishers of men guide service!"
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Britt Carroll

January 28, 2025

5  out of  5
rating by Britt Carroll
"Kevin is extremely knowledgeable in the insurance realm. His dedication to quality customer service as well as his dedication to his clients and customer base are second to none."
We responded:
"Thank you Britt, we certainly do all we can to provide the best service possible!"
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Matt Glover

January 28, 2025

5  out of  5
rating by Matt Glover
"Kevin is the man! One of the best around!"
We responded:
"Thanks Matt! Appreciate you!"
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Amber Korn

January 28, 2025

5  out of  5
rating by Amber Korn
"Every experience I have had with Kevin & his team has been nothing but professional, honest & just good people. Would recommend to anyone."
We responded:
"Thank you for the kind words, Amber!"
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MATT YOUNG

January 15, 2025

1  out of  5
rating by MATT YOUNG
"After eight years of $400 per month payments this company and this agent of the company; drops our home owners insurance! The reason? Because of two claims within 3 years. One, a car fire. The second for roof damage that was denied with $0 payout. …Thanks a lot Jake! For turning your back on loyal, on time paying customers!! Do not make the same mistake we made in choosing State Farm for your insurance needs. Shop around! Insurance is a necessary evil and the biggest scam of the western world, but whatever you do, DO NOT choose State Farm as your provider, you WILL eventually get screwed and regret your decision. FYI. in 2022 the CEO of State Farm Insurance, Micheal Tipsord earned a total 24.4 million. It’s fair to understand why his company would be in fear of the $5,000 loss they took because of my two claims. After hearing that they unexpectedly dropped my home owners insurance, now I’m in nervous they know something I don’t. Perhaps wildfires will soon begin. 🤷🏼‍♂️🤔"
We responded:
"Matt, After multiple conversations with you, I’m sorry you still feel this way. Please call us if you have any further questions or wish to discuss things again. Thank you for your business."
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Anita Swindle

September 6, 2024

5  out of  5
rating by Anita Swindle
"Esther Ruiz was my agent. She was very nice and explained all options clearly. I would recommend her to everyone."
We responded:
"Thanks, Anita. And so glad you got to meet Esther! Thank you for your business. "
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Thang Tran

September 6, 2024

1  out of  5
rating by Thang Tran
"I have insurance with this place for over 8 years .I decided to switch to Eries insurance because state farm is a crooked company . They turn down my sewage back up claim by blaming on the City fault. After I switched they are very ugly and report me to the states that I don’t have insurance trying to get me a fine . Good things I got insurance . Do not trust State Farm .Your will see they truly ugly side once your run in to problem. They don’t care turn your claim down without hesitation."
We responded:
"Appreciate your feedback. We take reviews such as this one very seriously. I'm sorry that you feel the way that you do, but State Farm has procedures and guidelines they have to follow to stay compliant. No one at my office has done anything intentional to be ugly to you. We apologize for any inconvenience you have dealt with and wish you the best moving forward. "
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Nila Esquivel

September 5, 2024

5  out of  5
rating by Nila Esquivel
"Our agent, Esther Ruiz, really made the process easy and quick for us. We felt well-educated through it. She took the time to answer and explain all my questions. I recommend Esther Ruiz for any of your insurance needs."
We responded:
"Thanks so much for your review! I’m glad Esther was able to help! Thank you for your business. "
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Christina McKinney

September 5, 2024

5  out of  5
rating by Christina McKinney
"Ester was an absolute delight to work with. She got me great coverage at an affordable rate. Thank you. You are awesome!"
We responded:
"Thank you for your business, Christina! Esther does a great job for us. We appreciate you. "
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Jose Riera

June 13, 2024

5  out of  5
rating by Jose Riera
"The service and personal attention I have received from Matt Kelly has been exceptional! Thank you for being such caring professionals!"
We responded:
"Thank you, Jose! We appreciate you taking time to give us a 5 star review!"
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Kristen Remily

May 16, 2024

5  out of  5
rating by Kristen Remily
"I have been a long time customer with State Farm and highly recommend. Kevin and his team are by far the best in the buisness. Thank you for your kindness, professionalism, and attention to detail. What an amazing difference you guys make!"
We responded:
"We appreciate your loyalty and kind words so much, Kristen!"
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Kenneth Huffman

May 16, 2024

5  out of  5
rating by Kenneth Huffman
"After having a rock hit my Windshield I contacted Kevin and with in minutes he had already contacted a repair company with dates and install times. The install company came to my work and installed quickly. Thanks Kevin and also the company for their quick response and installation. If you don’t have insurance I recommend Kevin McMillan with State Farm!"
We responded:
"Thank you, Kenneth! So glad to hear that your claim went smoothly. We try so hard to provide the best customer service possible. Thank you for your business!"
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Josh Starnes

May 16, 2024

5  out of  5
rating by Josh Starnes
"I've been with Kevin at State Farm for several years now, and I couldn't be happier with their service. From their responsive customer support to their hassle-free claims process, they've consistently exceeded my expectations when I’ve needed them. Their coverage options are comprehensive, and their rates are competitive. Kevin is super personable and his staff are incredibly friendly. They truly treat you like family."
We responded:
"Josh, thank you so much for your kind words! Our team works so hard to provide the best service possible. Thank you for your support and thank you for your business!"
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chris jones

May 15, 2024

5  out of  5
rating by chris jones
"Best in the business. Very friendly and professional team."
We responded:
"Thank you, Chris! We appreciate your business. "
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Erica Buchanan

April 30, 2024

5  out of  5
rating by Erica Buchanan
"Kevin made our transition from another company incredibly smooth & quick. Our original phone call to set everything up lasted around 20 minutes & he was very helpful in answering my questions & was understanding when I didn’t know the answers to all of his questions! Once my renewal date with my other company approached, I called Kevin with a 4 day notice & he had everything ready to go. I never had to step foot in an office to sign papers as he was quick to email them over - SO convenient! Highly recommend Kevin!!"
We responded:
"Erica, thanks so much for your kind words. We are so glad you chose our office for your insurance needs and look forward to serving you!"
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Noemi Giles

April 25, 2024

5  out of  5
rating by Noemi Giles
"Our agent Esther Ruiz really made this process easy and quick for us! We felt well educated throughout it and she took the time to listen and ensure we had the best possible alignment for our insurance needs. Highly recommend working with her and her team!"
We responded:
"Thanks so much for the kind words, Noemi! Esther does a great job for us. She works very hard for our customers. So glad we were able to help with your insurance needs!"
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Haley Hansen

April 15, 2024

5  out of  5
rating by Haley Hansen
"Great guy and wonderful asset to the community!"
We responded:
"Thank you for the kind words, Haley!"
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Ngoc Bao

April 15, 2024

1  out of  5
rating by Ngoc Bao
"My family have insurance with stare farm over 5 years . No ticket no accidents. This time we have main drain line back up. I call Roti Rooters they fix everything and told me the sewage water is back up and it’s can cause bad health. But state farm denied my claim. As they come up with all kind of excuses to Denial my claim . Wow… it is a small problem and they already Denied it. So eventually I paid them every month with no problem, but once I got a problem they pick up the phone and already want to denied everything from begin . BEWARE ANYTHING HAPPENS YOUR WILL SEE THEY TRUTH IDENTITY AS A SCAMS COMPANIES."
We responded:
"Thank you for your feedback and I’m sorry you feel this way. My office strives to provide the best customer service possible to everyone. Although we’ve already spoken about this, if you have additional questions about your claim decision, please contact the claims department or you can contact my office at 828-994-4475. Thank you and take care. "
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Adeline Wilson

March 27, 2024

5  out of  5
rating by Adeline Wilson
"The staff is great!!!"
We responded:
"Thanks Adeline, we sure do appreciate you!"
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Dom

March 19, 2024

5  out of  5
rating by Dom
"He always has the answer and his staff are so helpful..... Thank Kevin."
We responded:
"Thank you for the kind words, we appreciate your business!"
Profile photo of Chenise Francis

Chenise Francis

March 10, 2024

5  out of  5
rating by Chenise Francis
"Been with them for 2 years. They are helpful, nice and great prices and coverage. Love the new location. Very beautiful and calming."
We responded:
"Thank you for the kind words, Chenise! We appreciate you!"
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Michael Blau

March 1, 2024

5  out of  5
rating by Michael Blau
"Kevin works very hard for his customers! He is a man of integrity and genuinely cares about his team and customers!"
We responded:
"Thank you, Michael!! We are very thankful for our awesome team that works so hard for our customers. "
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Eric Goans

February 12, 2024

5  out of  5
rating by Eric Goans
"Kevin and the entire staff go above and beyond to get you what you need!"
We responded:
"Thanks Eric!"